Support
Find an answer yourself, or send us a ticket and the team will pick it up.
Common tasks
The things people ask about most, one click away in the client area.
Log in
Get to your services, billing and tickets.
Reset your password
Get back into your account.
View my services
See everything you have ordered.
Pay an invoice
View invoices and pay anything due.
Manage domains
Renewals, nameservers and contacts.
Update my details
Change your contact and account details.
Before you open a ticket
A few details up front save a lot of back and forth.
Say what you were doing
Describe the steps that led to the problem and what you expected to happen.
Name the service
Include the plan, domain or server the ticket is about.
Paste any error text
Exact error messages are much faster to diagnose than descriptions.
Tell us what you have tried
Mention restarts, changes or fixes you have already attempted.
Quick answers
Ask a questionHow do I get started?
Pick a plan on the plans page, press Order now and complete checkout in the client area. You can create your account as part of the same order.
Where do I manage my services?
Log in to the client area. Your services, invoices, domains and support tickets are all there.
I forgot my password. What do I do?
Use the password reset link on the login page and follow the email we send you. If it does not arrive, check your spam folder or open a ticket.
How do I pay or view an invoice?
Open Billing in the client area to see your invoices and pay any that are due.
How do I contact support?
Open a ticket from the client area. The more detail you include, the quicker we can help.
Where can I see if there is an outage?
Our service status page lists known issues, and announcements covers planned maintenance.
How do I report abuse?
Follow the process on our Abuse Policy page.