Giveaway Terms

From time to time Stacklayer Communications Ltd ("we", "us") runs giveaways, for example when our community or our customer base reaches a milestone. These terms apply to every giveaway, prize draw or competition we run under the StackLayer name, unless a particular giveaway says otherwise. Each giveaway will also have its own announcement that tells you the prize, how to enter and when it closes. If that announcement and these terms disagree, the announcement wins for that giveaway.

By entering a giveaway you agree to these terms. If you do not agree, please do not enter.

Who can enter

You can enter if you:

• are 18 or over
• live in the United Kingdom, unless the announcement says that other countries are welcome
• meet any other condition in the announcement, such as being a member of our Discord server or a paying customer
• have not been banned from our services or our community

Our staff, directors and contractors, their close family and anyone else involved in running the giveaway cannot enter or win.

How to enter

The announcement for each giveaway explains how to enter. You may enter once, unless the announcement says otherwise. Entries must be made by you, in your own name, using your own account. We do not accept entries made by bots, scripts, entry services or on behalf of someone else.

Entries that are late, unclear, or that do not follow the instructions may be rejected.

Free entry

You do not have to buy anything to enter a prize draw. If a giveaway is open to our customers, there will be a free way to enter as well, and the announcement will tell you what it is. Being a customer does not improve your chances of winning unless the announcement says that it does, and if it does, we will explain how.

Milestone giveaways

Some giveaways only happen once we reach a milestone, for example a number of Discord members or paying clients. A milestone giveaway does not have to go ahead until the milestone has been reached. We decide whether the milestone has been met, counting people in the way set out in the announcement, and our count is final. We may remove accounts that look fake, duplicated, inactive or created only to inflate the numbers, and they do not count towards a milestone.

Prizes

Prizes are described in the announcement. Where the prize is cash, it is paid by bank transfer to a UK bank account in the winner's own name. We will not pay cash to a third party, to a business account, or in any other way, unless we say so in writing.

Prizes cannot be swapped for another prize, passed on, or sold. If we cannot provide the prize for a reason outside our control, we may give you a prize of equal or greater value instead. We do not add tax or fees to a prize. The winner is responsible for anything tax related that applies to them personally.

Choosing the winner

Unless the announcement says otherwise, winners are picked at random from all valid entries once the giveaway has closed, using a fair method such as a random number generator or a recognised random picker. The draw may be done live or recorded, and we may show the method used. The decision on who wins is final, and we will not enter into correspondence about it, although you can ask us to explain how the draw was done.

Telling the winner

We will announce the winner in the place named in the announcement, for example in our Discord server, and we may also contact them directly. Winners will be asked to confirm their identity and to send us their bank details through a support ticket in the client area, and never through a public channel. We will never ask for your password or full card details.

You have 14 days from when we contact you to claim your prize. If you do not respond in that time, we may choose another winner. If a winner cannot be reached, is not eligible, or breaks these terms, we may disqualify them and choose another.

Cheating and fairness

We want giveaways to be fair for everyone. We may disqualify any entry and withdraw a prize if we reasonably believe someone has:

• entered more than once, including with more than one account
• used bots, scripts, fake accounts or any other unfair method
• given false or misleading details
• bought, sold or swapped entries
• broken our Terms of Service, our Acceptable Use Policy or the rules of our community

We may ask you to prove that you are eligible before we pay a prize.

Your information

We use the details you give us to run the giveaway, to contact the winner and to pay the prize, and we handle them as set out in our Privacy Policy. We keep the winner's details for as long as the law requires us to keep financial records. We will not pass your details to anyone else for marketing. By accepting a prize, you agree that we may announce your first name or username as the winner. If you would rather we did not, tell us when we contact you.

Social media platforms

Our giveaways are not sponsored, endorsed or run by Discord, TikTok or any other platform we use to promote them, and they are not responsible for them. If you enter through a platform, its own terms also apply to you. Any questions about a giveaway should go to us, not to the platform.

Changing or cancelling a giveaway

We may change, pause or cancel a giveaway if something outside our control stops us running it fairly, if we find a technical or legal problem, or if we reasonably suspect cheating. We will tell people through the same place where we announced it. We will not change a giveaway in a way that makes it unfair to people who have already entered.

Our liability

We are not responsible for entries that are lost, delayed or not received, for problems with the platforms we use, or for any loss that you suffer through taking part, apart from where the law does not allow us to limit our responsibility. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.

Changes to these terms

We may update these terms. The version on this page is the current one. The terms that applied when a giveaway opened are the ones that apply to that giveaway.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, unless the law gives you the right to bring a claim somewhere else.

Contact

If you have a question about a giveaway, open a support ticket in the client area and mark it as a giveaway query.